Privacy Policy

Distinctive Cleaning Services ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website or engaging our cleaning services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

We use the information we collect for the following purposes:

• To provide, schedule, and manage our cleaning services
• To respond to your inquiries, requests, and communications
• To send you service confirmations, reminders, and follow-ups
• To process payments and maintain billing records
• To improve our website, services, and customer experience
• To send promotional offers or updates (only with your consent)
• To comply with legal obligations and resolve disputes

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party tools that help us operate our business (e.g., email communication platforms, scheduling software, payment processors). These providers are bound to use your data only for the services they provide to us.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.
• With Your Consent: When you have explicitly authorized us to share your information.

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us understand how you use our website and improve its functionality.

You can control cookies through your browser settings. Disabling cookies may limit some features of our website but will not prevent you from contacting us or requesting services.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and limited access to personal data by authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

Our website may contain links to third-party websites or services, including our online booking platform. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.